My gear meets me there.

An item is a container, not a single piece of gear. A suitcase, a box, a storage bin, a ski bag, a boot bag or a bike each count as one item, and whatever is packed inside them travels as part of that item.

Two examples, because this is the number that picks your plan:

A ski bag with your skis, your poles and your helmet inside it is one item. Poles always count together with the skis, and a helmet packed in the bag does not count separately.

A helmet handed over loose, in nothing, is its own item. If it is not inside a bag or a bin we store it as its own piece, so it counts as one.

If you do not have a bag or a box, we lend you storage bins at no extra cost, which also keeps your item count down.

All Rocket Closet plans are annual. There is no shorter term.

Yes, and which policy covers it depends on where it is. Inside our warehouses, and while it is in our hands during a pickup or a delivery, your gear is covered by Rocket Closet's own insurance. When it travels with one of our shipping partners, the partner's insurance covers that leg.

Rocket Closet buys the coverage on every order, including for customers who tell us they do not want it.

Yes. Local pickups and deliveries include your base location and the areas near it.

It depends on where the gear is going. A pickup or a delivery inside your own base location needs 2 business days of notice. A delivery to a base location other than yours needs 7 business days. A national shipment, in either direction, needs 10 business days.

The first pickup, the one that starts your plan, is different: we usually take it the same day. Call the concierge and we arrange it.

You choose the day and the time in the app when you schedule the order.

Yes. Rocket Closet ships within the United States and internationally through two partners, Luggage Forward and LugLess, depending on the destination.